Refund policy

Return and Refund Policy

At The Digi Dukaan, we want customers to receive the correct product in good condition. If there is an issue with your order, please contact us as soon as possible.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is significantly different from what was shown or described on our website.
  • The product is unused and in its original condition, packaging, and accessories where applicable.

For damaged, defective, or incorrect items, please contact us within 48 hours of delivery and provide clear photos or videos showing the issue.

Items That May Not Be Eligible for Return

Returns may not be accepted for:

  • Products damaged due to misuse, improper handling, or accidental damage after delivery.
  • Products returned without original packaging or included accessories, where applicable.
  • Personal-care, hygiene, cosmetic, or similar products after opening or use, unless the product was defective or incorrect.
  • Items purchased under conditions clearly marked as non-returnable, where permitted by applicable law.

Change of Mind

If you simply change your mind after receiving the correct product in good condition, return approval will depend on the product category and condition. Return shipping charges may apply.

Cash on Delivery Orders

For COD orders, payment is collected at delivery. Refusing a parcel after order confirmation without a genuine issue creates unnecessary delivery costs, so customers are requested to place orders only when they intend to receive them.

Where parcel inspection before payment is supported by the selected courier, it may be offered. Availability depends on the courier and shipment and is not guaranteed for every order.

Return Process

Contact us at:

Email: 00kaleemullah@gmail.com
WhatsApp/Phone: 03333837039

Please provide your order number, customer name, reason for return, and supporting photos/videos where required.

After review, we will provide return instructions.

Refunds

Once an approved return is received and inspected, the refund will be processed using an available method agreed with the customer.

Shipping or return charges may be deducted where the return is due to change of mind or another customer-side reason. If the item was damaged, defective, or incorrect, we will handle the matter according to the circumstances of the order.

Refund processing time can vary depending on the payment or transfer method.

Order Refusal / Failed Delivery

If a customer confirms an order but later refuses delivery without a valid reason, repeatedly remains unreachable, or provides incorrect delivery information, The Digi Dukaan may refuse or require additional confirmation for future COD orders.

This policy is subject to applicable consumer laws in Pakistan.